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Lightspeed Aviation
Posted: Thu Oct 04, 2007 8:51 pm
by smithhb
I had to tell someone about my experience with Lightspeed Aviation today. Last weekend, when flying, my 2-year-old 30-3G headset started shorting out. After fiddling with the cord it appeared to have a short near the control module. I called Lightspeed on Tuesday and asked about repair. They gave me an RMA and I FedExed that day. On Wednesday morning I received an email that the headset had arrived. On Thursday morning I received another email that it was being shipped. When I got home Thursday it was waiting for me.
Wow! 48 hour turnaround and NO CHARGE! Great service from a great company.
Posted: Fri Oct 05, 2007 12:13 am
by svanarts
Cool. I have to get my 30-3G's repaired. Good to know there will be a short turnaround.
Posted: Fri Oct 05, 2007 2:46 am
by captain_john
Absolutely REMARKABLE!
I have the Twenty 3G's and an old pair of Solos. The boom on the Solos were recalled. I had the same pleasant experience with the company at that time too.
I am sold on them and like the Kool-Aid too!
CJ
Posted: Fri Oct 05, 2007 6:23 am
by Wicked Stick
Kool-Aid
Wow Captain, I guess I gotta get me some Kool-Aid too... the next time I need to be up as early as you were to post the message. Posted: Fri Oct 05, 2007 3:46 am
Posted: Fri Oct 05, 2007 2:00 pm
by svanarts
Just called them about my busted headband on my 30-3G and was told the repair is free but the turnaround time is 2 weeks. We'll see how long it actually takes.
Posted: Sat Oct 06, 2007 7:13 am
by captain_john
Wicked Stick wrote: Kool-Aid
Wow Captain, I guess I gotta get me some Kool-Aid too... the next time I need to be up as early as you were to post the message. Posted: Fri Oct 05, 2007 3:46 am
You need to get up pretty early in the morning to get a jump on me!
CJ
Posted: Mon Oct 08, 2007 8:20 am
by Spike
I am a big fan of my Lightspeeds. They are a great headset.